Ayushman Card Helpline Number
24x7 toll-free support for all your PMJAY queries. Get instant help for card download, eligibility, and treatment.
About Ayushman Card Helpline
The Ayushman Card helpline is your primary point of contact for all queries related to the Pradhan Mantri Jan Arogya Yojana (PMJAY). Whether you need help downloading your Ayushman Card, checking eligibility, finding empanelled hospitals, or resolving treatment-related issues, the dedicated customer support team is available 24x7 to assist you.
The National Health Authority (NHA) operates this comprehensive support system to ensure that every beneficiary can access their healthcare benefits without any hassle. The helpline is staffed with trained professionals who understand the scheme thoroughly and can guide you through every step of the process.
With support available in multiple languages and round-the-clock availability, the Ayushman Card helpline ensures that language barriers or time constraints never prevent you from getting the help you need. The service is completely free of charge, making it accessible to all beneficiaries across India.
Eligibility and Registration
Call the helpline if you want to check whether you or your family members are eligible for the Ayushman Card. The support team can verify your eligibility using your Aadhaar number or mobile number and guide you through the registration process if you're eligible.
Card Download Issues
If you're facing difficulties downloading your Ayushman Card, such as OTP not being received, portal errors, incorrect details showing up, or technical glitches, the helpline can provide step-by-step assistance to resolve these issues.
Hospital and Treatment Queries
Need to find empanelled hospitals in your area? Want to know which treatments are covered under PMJAY? The helpline can provide comprehensive information about hospital locations, available treatments, and the cashless treatment process.
Complaints and Grievances
If you've faced issues at a hospital, been denied treatment despite having a valid card, or experienced any other problems related to PMJAY services, you can register a formal complaint through the helpline and receive a tracking number.
Scheme Information
For general information about the Ayushman Bharat scheme, coverage details, benefits, documentation requirements, or any policy-related questions, the helpline staff can provide accurate and up-to-date information.
To ensure quick and efficient resolution of your query, keep the following information ready before calling the helpline:
📋Personal Information
- • Aadhaar number (12-digit)
- • Mobile number linked to Aadhaar
- • Full name as per Aadhaar
- • Date of birth
- • Current address
👨👩👧👦Family Details
- • Family member names
- • Relationship with head of family
- • Aadhaar numbers of family members
- • Number of family members
🏥Medical Information (if applicable)
- • Hospital name and location
- • Treatment details
- • Authorization number (if any)
- • Admission date
📝Previous Correspondence
- • Complaint reference numbers
- • Previous call details
- • Email correspondence
- • Any documentation received
Pro Tip: Call from a quiet location where you can clearly hear the executive and take notes. Keep a pen and paper ready to write down important information, reference numbers, or instructions provided during the call.
General Queries
support@pmjay.gov.inOfficial Email
pmjay@nha.gov.inResponse time: 24-48 hours
Phone Support
24 hours, 7 days a week
Email Support
Monitored during business hours
In addition to the national helpline 14555, many states have their own dedicated helpline numbers for PMJAY-related queries. These state-specific helplines can provide localized support and information about state health schemes that complement PMJAY.
Uttar Pradesh
1800-180-5565Maharashtra
1800-233-8989Bihar
1800-345-6262West Bengal
1800-345-0019Rajasthan
1800-180-6127Gujarat
1800-233-7550Madhya Pradesh
1800-233-7755Tamil Nadu
1800-425-1966Karnataka
1800-425-8330Andhra Pradesh
1800-425-1525Telangana
1800-425-1525Kerala
1800-425-2255Odisha
1800-345-6724Punjab
1800-180-4104Haryana
1800-180-2128Jharkhand
1800-345-6772Assam
1800-345-3704Chhattisgarh
1800-233-4431Note: For states not listed above, please call the national helpline 14555 or visit the official PMJAY website to find your state-specific contact information. State helpline numbers may change, so it's always recommended to verify from official sources.
- ✓Eligibility verification
- ✓Card download assistance
- ✓OTP and technical issues
- ✓Hospital empanelment queries
- ✓Treatment authorization
- ✓Grievance registration
- ✓Scheme information
- ✓Document requirements
Issue: OTP Not Received
Solution:
- • Verify that your mobile number is correctly linked to your Aadhaar
- • Check if your phone has network connectivity
- • Wait for 2-3 minutes before requesting a new OTP
- • Clear your phone's message inbox if it's full
- • If the issue persists, call 14555 for alternative verification methods
Issue: Name Mismatch on Card
Solution:
- • The name on your Ayushman Card must match your Aadhaar card exactly
- • If there's a mismatch, first update your Aadhaar card details
- • After Aadhaar update, wait 7-10 days for the changes to reflect in PMJAY database
- • Contact the helpline to expedite the name correction process
- • Keep your updated Aadhaar acknowledgment slip ready when calling
Issue: Card Shows "Not Eligible"
Solution:
- • Eligibility is based on SECC 2011 data and state-specific criteria
- • Call the helpline to verify your eligibility status with your Aadhaar number
- • If you believe you're eligible but the system shows otherwise, request a manual review
- • Some states have additional inclusion criteria - ask about state-specific schemes
- • The helpline can guide you through the appeal process if needed
Issue: Hospital Denied Cashless Treatment
Solution:
- • Immediately call the helpline 14555 and report the incident
- • Provide hospital name, location, and details of the denial
- • The helpline will contact the hospital on your behalf for immediate resolution
- • Register a formal complaint and note down the complaint reference number
- • If urgent, the helpline can suggest alternative empanelled hospitals nearby
Be Clear and Concise
Explain your issue clearly in simple language. Avoid using technical jargon unless necessary. State the main problem first, then provide additional details.
Have Your Information Ready
Keep your Aadhaar number, mobile number, and any reference numbers handy before calling. This will help the executive assist you faster.
Take Notes During the Call
Write down important information such as reference numbers, next steps, timelines, and the name of the executive you spoke with.
Confirm Understanding
Before ending the call, repeat the key points and action items to ensure you understood correctly. Ask for clarification if anything is unclear.
Be Patient and Polite
The customer care executives are there to help you. Being polite and patient will ensure better cooperation and faster resolution of your issue.
Specify Your Preferred Language
If you're more comfortable in a regional language, inform the executive at the beginning of the call. They will connect you to a language-specific support team.
Follow Up if Needed
If your issue isn't resolved in the promised timeframe, don't hesitate to call back with your reference number. Persistent follow-up ensures your issue gets attention.
Use Alternative Channels
For complex issues requiring documentation, consider sending an email after your phone call. This creates a written record and allows you to attach supporting documents.
If your issue is not resolved through the regular helpline, follow this escalation process:
Level 1: Helpline Supervisor
If the initial executive cannot resolve your issue, request to speak with a supervisor. Supervisors have more authority and can access additional resources to help you.
Timeline: Request during the same call
Level 2: Written Complaint via Email
Send a detailed email to support@pmjay.gov.in with your complaint reference number, issue description, and any supporting documents. Include details of your previous calls.
Timeline: Expect response within 48-72 hours
Level 3: Online Grievance Portal
Register your grievance on the official PMJAY grievance portal at pmjay.gov.in. This creates a formal record and triggers a mandatory response from the concerned department.
Timeline: Resolution within 7-15 days
Level 4: State Health Agency
Contact your State Health Agency (SHA) directly. Each state has a dedicated PMJAY implementation team. You can find state-specific contact details on the PMJAY website or by calling the national helpline.
Timeline: Varies by state, typically 7-10 days
Level 5: National Health Authority
For critical unresolved issues, you can write to the National Health Authority at pmjay@nha.gov.in. Include all previous correspondence, reference numbers, and a detailed timeline of your issue.
Timeline: 15-30 days for complex cases
Important: Always keep records of all communications including call dates, reference numbers, email correspondence, and names of executives you spoke with. This documentation is crucial for escalation and ensures continuity in case resolution.
PMJAY Official Portal
https://pmjay.gov.inBeneficiary Portal
https://beneficiary.nha.gov.inNational Health Authority
https://nha.gov.inFrequently Asked Questions
Related Resources
Step-by-step guide to download your Ayushman Card in PDF format.
Discover all benefits including ₹5 lakh health coverage and cashless treatment.
Complete guide with multiple methods to download your card online.
Locate nearest Common Service Center for Ayushman Card assistance.