Ayushman Mitra
Complete guide on Ayushman Mitra role, salary, training, certification, and how to build a career in India's largest health insurance scheme
Salary Range
₹15,000 - ₹30,000 per month
Education Required
10+2 (Graduation preferred)
Computer Skills
Basic + Certification required
Work Location
Empanelled Hospitals
An Ayushman Mitra is a certified frontline health service professional who serves as the primary contact point for beneficiaries under the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB-PMJAY) scheme. They work at empanelled hospitals to facilitate seamless healthcare delivery for eligible families.
Ayushman Mitras operate help desks at hospitals, assisting patients with eligibility verification, Ayushman card generation, hospital admission, treatment guidance, and insurance claim processing. They are trained professionals who bridge the gap between beneficiaries and healthcare providers.
Key Role: Ayushman Mitras ensure that eligible beneficiaries can access their ₹5 lakh health coverage without hassle, providing information, verification, and administrative support throughout the treatment process.
Beneficiary Identification & Verification
Operate the Beneficiary Identification System (BIS) to identify, authenticate, and verify eligible beneficiaries using Aadhaar, mobile number, or ration card details.
Ayushman Card Generation
Assist beneficiaries in generating their Ayushman card at hospital help desk or direct them to CSC centers. Complete biometric verification and print cards instantly.
Scheme Information & Guidance
Provide comprehensive information about PMJAY scheme benefits, coverage, empanelled hospitals, treatment packages, and beneficiary rights to patients and families.
Hospital Admission Facilitation
Coordinate with hospital staff for timely admission, bed availability, and treatment initiation. Guide patients through hospital formalities and documentation.
Pre-Authorization & Claims Processing
Submit pre-authorization requests for planned treatments and process insurance claims on behalf of beneficiaries. Ensure proper documentation for claim approval.
Help Desk Operations
Manage hospital help desk or kiosk, addressing beneficiary queries, resolving issues, and maintaining records. Inform State Agency after patient discharge.
Patient Education & Empowerment
Educate beneficiaries about their rights, treatment options, package selection, and how to effectively utilize the PMJAY scheme for maximum benefit.
Monthly Salary Range
Ayushman Mitra salary typically ranges from ₹15,000 to ₹30,000 per month depending on various factors:
- • State and location (metro cities offer higher salaries)
- • Hospital type (government vs private empanelled)
- • Experience and qualifications
- • Additional responsibilities assigned
Government Hospital Positions
State Health Agencies recruit Ayushman Mitras for government hospitals with fixed salary structures, job security, and government employee benefits. Recruitment is done directly or through third-party agencies.
Private Hospital Positions
Private empanelled hospitals hire and compensate Ayushman Mitras directly. Salary varies based on hospital policy, patient volume, and location. Some positions may include performance incentives.
Note: Some Ayushman Mitra positions, especially for ASHA workers or initial placements, may be volunteer-based or offer lower compensation initially. Always clarify salary terms before joining.
Educational Qualification
Minimum 10+2 (12th pass) from a recognized board or institution. Graduation degree is preferred and may provide advantage in selection. Higher qualifications in healthcare or related fields are beneficial.
Computer Literacy & Certification
Basic computer proficiency is mandatory. Must have completed a computer certification course. Should be familiar with Microsoft Office Suite, internet navigation, and basic computer operations.
Language Skills
Fluent communication skills in Hindi, English, and the local language of the state/region. Must be able to effectively communicate with diverse beneficiaries and hospital staff.
Age Limit
Typically 18-35 years, though age limits may vary by state and recruitment agency. Age relaxation may be provided for reserved categories as per government norms.
Ayushman Mitra Certification
Must complete Ayushman Mitra training course and pass the certification exam conducted by Healthcare Sector Skill Council (HSSC) or state agencies. Certificate is mandatory for employment.
Preference Categories
Preference given to: (1) Female candidates, (2) Qualified ASHA workers with minimum 1 year experience, (3) Existing staff of government hospitals who can be nominated for the role.
Ayushman Mitra training is a comprehensive certification program that equips candidates with knowledge and skills to assist PMJAY beneficiaries effectively. The training covers all aspects of the scheme, hospital operations, and patient assistance.
Training Curriculum Includes:
- • Complete overview of Ayushman Bharat PMJAY scheme
- • Beneficiary Identification System (BIS) operations
- • Eligibility verification methods and procedures
- • Ayushman card generation and biometric authentication
- • Pre-authorization and claims submission process
- • Hospital help desk operations and management
- • Patient communication and assistance techniques
- • Computer operations and software usage
- • Health and safety practices in hospital environment
- • Professional ethics and interpersonal relationships
Training Modes:
Training is available in both online and offline modes:
- • Online Training: Self-paced learning through HSSC portal with video lectures, study materials, and online assessments
- • Offline Training: Classroom sessions at designated training centers with hands-on practice and instructor guidance
- • Hybrid Mode: Combination of online theory and offline practical sessions
Certification Process:
After completing the training, candidates must:
- • Attend all mandatory training sessions
- • Complete practical assignments and case studies
- • Pass the certification exam (written + practical)
- • Receive official Ayushman Mitra certificate from HSSC or state agency
Training Duration: Typically 2-4 weeks depending on mode (online/offline) and state-specific requirements. Certificate is valid for employment across all states.
Check Eligibility Requirements
Ensure you meet the basic eligibility: 10+2 education (graduation preferred), basic computer skills with certification, fluency in Hindi, English, and local language. Preference is given to female candidates and ASHA workers with experience. Age limit is typically 18-35 years depending on state.
Complete Computer Certification
Obtain a computer certification course if you don't have one. Basic proficiency in Microsoft Office Suite, internet navigation, and computer operations is essential. Many institutes offer short-term computer courses that meet the requirement.
Enroll in Ayushman Mitra Training
Register for the Ayushman Mitra training course through Healthcare Sector Skill Council (HSSC) website or state health agency portal. Training is available in both online and offline modes. The course covers PMJAY scheme, BIS system, eligibility verification, and hospital operations.
Complete Training and Pass Exam
Attend all training sessions covering beneficiary identification, card generation, pre-authorization, claims processing, and patient assistance. After completing the course, appear for the certification exam. You must pass the exam to receive your Ayushman Mitra certificate.
Apply for Ayushman Mitra Positions
After certification, apply for Ayushman Mitra positions through State Health Agency recruitment portals, empanelled hospital websites, or third-party agencies. Submit your certificate, educational documents, and computer certification. Government hospitals recruit through SHAs while private hospitals hire directly.
Attend Interview and Join
Participate in the interview process conducted by the hiring hospital or agency. Once selected, complete joining formalities and begin working at the hospital help desk. You'll assist beneficiaries with card generation, eligibility checks, and treatment facilitation under PMJAY scheme.
Ayushman Mitra is a growing career field with increasing opportunities as PMJAY scheme expands across India. With over 25,000+ empanelled hospitals and growing beneficiary base, demand for trained Ayushman Mitras continues to rise.
Job Opportunities
- • Government empanelled hospitals
- • Private empanelled hospitals
- • Common Service Centers (CSCs)
- • State Health Agency offices
- • Third-party healthcare agencies
Career Growth Path
- • Senior Ayushman Mitra
- • Help Desk Supervisor
- • PMJAY Coordinator
- • Hospital Insurance Manager
- • State Agency positions
Future Prospects: As India's largest health insurance scheme, PMJAY continues to expand coverage and services. Experienced Ayushman Mitras have excellent opportunities for career advancement in healthcare administration and insurance sectors.
Healthcare Sector Skill Council (HSSC)
Official training and certification portal for Ayushman Mitra course
Visit HSSC Website →National Health Authority (NHA)
Official PMJAY scheme information and beneficiary portal
Visit NHA Website →Skill India Digital
Online learning platform for Ayushman Mitra training courses
Visit Skill India Portal →State Health Agency Portals
Check your state's health agency website for local recruitment notifications and training schedules
PMJAY Toll-Free Helpline: 14555
Timing: Monday to Saturday, 9:00 AM to 6:00 PM
Email: support@pmjay.gov.in
For queries about Ayushman Mitra training, certification, job opportunities, or scheme information, contact the PMJAY helpline or your State Health Agency.