What is eKYC for Ayushman Card?

eKYC (electronic Know Your Customer) is the process of verifying your identity digitally using Aadhaar. It links your Aadhaar information with your Ayushman Card to ensure only genuine beneficiaries receive treatment. It can be done via fingerprint, iris scan, or OTP.

Is eKYC mandatory for Ayushman Card?

Yes, eKYC is mandatory to activate and use your Ayushman Card. Without completing eKYC, your card may remain inactive and hospitals cannot verify your identity for treatment. It's a one-time process (with periodic re-verification).

Can I do eKYC at home or does it need to be done at a center?

OTP-based eKYC can be done from home if you have internet access, but biometric eKYC (fingerprint/iris) requires visiting a CSC center or empanelled hospital where biometric devices are available.

What if eKYC keeps failing?

Common fixes: (1) Clean and dry your fingers before biometric scan, (2) Try different fingers, (3) Use OTP method if biometric fails, (4) Ensure Aadhaar-linked number is active for OTP, (5) Visit a different CSC center with better equipment, (6) Call 14555 for assistance.

How often do I need to redo eKYC?

Initial eKYC is mandatory and typically one-time. However, NHA may occasionally request re-verification, especially if your details change. At hospitals, biometric/OTP verification is done at every visit for identity confirmation – but that's separate from the initial eKYC.

Do children need eKYC too?

Children under 5 are linked to their parent's eKYC. Children aged 5-18 can do biometric or OTP eKYC if their Aadhaar is available. If the child doesn't have Aadhaar, the parent's Aadhaar and eKYC is used as proxy.

Ayushman Card Download

Ayushman Card eKYC Process

Complete your card verification in 3 easy steps – biometric, OTP, or iris

Updated: February 2025 4 min read

What is eKYC?

eKYC (electronic Know Your Customer) is digital identity verification using Aadhaar. It ensures that only genuine beneficiaries use the Ayushman Card for treatment.

Prevents Fraud

Only real beneficiaries use the card

Quick Process

Done in 5-10 minutes

One-Time Setup

Verify once, use anytime

Method 1: Biometric eKYC (Fingerprint)

Visit CSC center or empanelled hospital with your Aadhaar

Operator enters your 12-digit Aadhaar number

Place your finger on biometric scanner

System matches fingerprint with Aadhaar database

✓

eKYC complete! Card activated.

✅ Best for: Everyone | 🔐 Most secure | 📍 At CSC/hospital only

Method 2: OTP-Based eKYC

Access via beneficiary.nha.gov.in or Ayushman app

Enter your Aadhaar-linked mobile number

Receive 6-digit OTP on your phone

Enter OTP within 10 minutes

✓

eKYC complete! Card verified.

✅ Best for: From home | 📱 Needs: Active Aadhaar-linked SIM

Method 3: Iris Scan eKYC

If fingerprint fails repeatedly (common for laborers, elderly), iris scan is the alternative:

Available at select CSC centers and hospitals with iris scanners

Higher success rate than fingerprint for elderly and manual workers

Same process – just look into the iris scanner instead of fingerprint pad

eKYC Troubleshooting

Fingerprint not matching

Clean fingers, try different finger, use OTP method, or try iris scan

OTP not received

Check if mobile number is linked to Aadhaar, ensure network signal, wait 2 minutes, retry

Aadhaar not linked

Visit nearest Aadhaar enrollment center to link your mobile number first

Server timeout

Try again after 15-30 minutes, or visit during off-peak hours (morning)

FAQs – eKYC Process

Related Guides

Apply Card Online

Apply for Ayushman Card 2025

Card Not Working

Fix verification issues

Correct Mistakes

Fix Aadhaar mismatch issues

Download Card

Download after eKYC

Complete Your eKYC

Verify your card and get ready for cashless treatment.

Disclaimer: eKYC requirements may change. Call 14555 for latest process information.