Why is my Ayushman Card showing 'verification failed'?

Common reasons: (1) Aadhaar details mismatch with Ayushman record, (2) Biometric sensor issues at hospital, (3) Server downtime, (4) Card expired or suspended. Try OTP-based verification as an alternative to biometric. If the issue persists, call 14555.

Can I use Ayushman Card without biometric verification?

Yes, if biometric verification fails, hospitals can use OTP-based verification. An OTP is sent to the Aadhaar-linked mobile number. If neither method works, the hospital should contact the NHA helpdesk for manual verification.

What if the PMJAY server is down at the hospital?

Server downtime is temporary. Wait 15-30 minutes and try again. For emergencies, the hospital must begin treatment regardless and complete verification later. Ask the hospital to contact NHA IT support at 14555 for server issues.

My name is different on Aadhaar and Ayushman Card – what to do?

Name mismatch is a common issue. Visit the nearest CSC center or call 14555 to update your Ayushman Card details to match your Aadhaar. Until corrected, try OTP-based verification as it's less strict about name matching.

Why does the hospital say my card is 'inactive' or 'suspended'?

Your card might be suspended due to: (1) Fraud investigation, (2) Duplicate card detected, (3) Administrative error. Call 14555 with your Ayushman ID to check status and request reactivation. Most suspensions due to errors are resolved within 7-10 days.

What if the hospital's Ayushman software is not updated?

Hospital IT issues are not your problem. Ask the Ayushman Mitra to restart the software or contact the hospital IT team. You can also call 14555 to report the hospital's technical issues. In emergencies, treatment should not be delayed.

Ayushman Card Download

Ayushman Card Not Working?

Quick fixes for every common problem you might face at the hospital

Updated: February 2025 5 min read

🆘 Need Immediate Help?

Call 14555

Toll-free • 24/7 • They can resolve most issues remotely

Problem 1: Biometric Verification Failed

Fingerprint or iris scan not matching during verification.

Fix 1: Clean fingers and try again – dry/wet hands cause errors

Fix 2: Try a different finger (all 10 are registered)

Fix 3: Request OTP-based verification instead

Fix 4: Ask Ayushman Mitra to try iris scan if available

Problem 2: Server Error / System Down

Hospital says the PMJAY system is not responding.

Fix 1: Wait 15-30 minutes – server issues are usually temporary

Fix 2: Ask hospital to restart their PMJAY software

Fix 3: Call 14555 to report server issues from your end

Emergency: Hospital must begin treatment first, verify later

Problem 3: Name / Details Mismatch

Details on Ayushman Card don't match Aadhaar Card.

Fix 1: Try OTP verification – it's less strict about name matching

Fix 2: Visit CSC center to update Ayushman card details

Fix 3: Call 14555 to request remote correction

Prevention: Keep Aadhaar updated – it's your primary ID

Problem 4: Card Showing "Inactive" or "Suspended"

Verification shows your card is inactive or suspended.

Fix 1: Call 14555 with your Ayushman ID to check reason

Fix 2: Visit CSC center for re-activation if it was an error

Fix 3: Complete pending eKYC if required

Note: Fraud suspensions need NHA investigation (7-10 days)

Problem 5: "Coverage Exhausted" Message

System shows your ₹5 lakh coverage has been fully used.

Fix 1: Verify at beneficiary.nha.gov.in how much was actually used

Fix 2: Coverage resets every year – check if it's a new financial year

Fix 3: If unauthorized claims were made, report fraud at 14555

70+ Seniors: You may have additional ₹5 lakh separate coverage

💡 Prevention Tips

Keep your Aadhaar details updated and matching

Save card PDF on your phone as backup

Ensure Aadhaar-linked mobile number is active

Complete eKYC periodically when asked

Call ahead to hospital to confirm Ayushman Mitra availability

FAQs – Card Issues

Related Guides

Hospital Refuses Card

What to do if hospital refuses

Correct Card Mistakes

Fix errors on your card

eKYC Process

Complete eKYC verification

Download Card Again

Re-download your card

Still Having Issues?

Call 14555 or download a fresh copy of your card.

Disclaimer: Solutions may vary by situation. Call 14555 for case-specific help.